![Maya Murray Primary Logo [black].png](https://static.wixstatic.com/media/264e23_653be4eccf9b4bf7bb0821516e74e721~mv2.png/v1/crop/x_0,y_887,w_2304,h_530/fill/w_552,h_127,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/Maya%20Murray%20Primary%20Logo%20%5Bblack%5D.png)
FAQs
We know you may have questions before booking your luxury salon experience.
To make things simple, we’ve answered the most common inquiries about our services, policies, and what to expect during your visit. If you don’t see your question here, please reach out we’re happy to assist.
Booking & Appointments
Q: How do I book an appointment?
A: All appointments can be booked online through our booking system. A deposit is required to confirm your reservation.
Q: Do I need a consultation before booking?
A: Yes, consultations are required for all extension services and new clients to ensure we provide the best customized service.
Q: Can I add extra services on the day of my appointment?
A: To respect the time of all clients, we cannot accommodate additional services that are not booked in advance.
Deposits & Payments
Q: Are deposits refundable?
A: Deposits are non-refundable but transferable once rescheduled with at least 48 hours’ notice
Q: What forms of payment do you accept?
A: We accept cash, debit/credit cards, and approved online transfer methods.
Salon Policies
Q: What if I’m running late?
A: A 15-minute grace period is allowed. After this, your appointment may be shortened or rescheduled.
Q: What is your cancellation policy?
A: Cancellations must be made at least 48 hours in advance. Late cancellations or no-shows will result in loss of deposit.
Q: Can I bring guests or children?
A: To maintain a relaxing, luxury atmosphere, we kindly ask that only clients receiving services attend their appointment.
Hair Treatments
Q: Which treatments are best for managing natural texture?
A: We offer Affirm Texture Release and Keratin treatments, customizable to reduce frizz, enhance shine, and improve manageability without compromising hair health.
Q: Do you offer relaxer services?
A: Yes. We provide precision relaxer applications with scalp protection and restorative treatments to ensure healthy, sleek results.
Q: What is a steam treatment and why should I book one?
A: Our steam treatments deeply infuse moisture, improve elasticity, and strengthen hair from within. They are ideal for dry, damaged, or chemically treated hair.
Q: How long do treatments last?
A: Results vary based on lifestyle and aftercare, but most treatments last 8–12 weeks with proper maintenance.
Q: Can I style my hair normally after a treatment?
A: Yes! Our treatments are designed to give you styling flexibility—whether you prefer sleek, polished looks or enhanced natural texture.
Hair Extensions
Q: Do you provide the hair for extension services?
A: Yes, we offer premium, luxury extensions available for purchase in advance. You may also bring your own hair, subject to consultation approval.
Q: How long will my extensions last?
A: With proper care and maintenance, our extensions typically last 8–12 weeks. We recommend scheduled salon visits for upkeep.
Q: Do I need a consultation before extensions?
A: Yes. A consultation ensures the right method, length, and texture for a flawless, natural look.
After Care
Q: Do you provide maintenance guidance?
A: Yes, every client receives personalized aftercare instructions to maintain healthy, beautiful results between salon visits.
Q: Do you sell retail products?
A: Yes, we carry professional haircare products recommended to extend the life of your style and extensions.
Q: How often should I rebook for maintenance?
A: We recommend:
-
Extensions: Every 6–8 weeks
-
Deep treatments (e.g., steam, keratin, relaxer): Every 4 weeks
Regular appointments help maintain optimal results and keep hair healthy, shiny, and strong.